Dispatcher, Moran Towing Corp.

  • Friday, June 18, 2021 7:03 PM
    Message # 10665168
    Anonymous member (Administrator)

    Title:                                    Dispatcher

    Reports to:                        Vice President & General Manager, Moran Charleston

    Direct Reports:                 None

    Classification:                   Salaried, Exempt

    Position Summary

    The Dispatcher schedules and dispatches tugs and coordinates tug movements in support of port operations.  The Dispatcher uses discretion and independent judgement while working closely with the Operating Unit Manager (OUM) and shoreside employees, tug crews, customers, agents, and docking pilots to effect the safest, most timely and advantageous use of company assets.  Responsibilities include using knowledge of tug capabilities to achieve optimum match of tugs to the needs of the vessel assisted by using phone, radio, and computer communications to efficiently and accurately transmit assignments.  The Dispatcher also develops reports and compiles statistics on vessel job assignments to assist the Company’s decision on future tug jobs.  This position requires the ability and willingness to work different hours of the day or night, weekends, and overtime days/hours as business needs require.

    Responsibilities include, but are not limited, to:

    • ·        Facilitate the communication of information between tug and shoreside personnel, including transmitting orders, gathering vessel traffic information, and coordinating dockside activities.
    • ·        Prepare and communicate daily position reports to customers and management, along with any other pertinent information related to vessel activities or customer-specific requirements.
    • ·        Allocate company resources e.g. tugs, pilots, and crews, etc., to dispatch tugs to jobs based on the safest and most efficient service.
    • ·        Assist in supporting vessel requests from Operations personnel.
    • ·        Coordinate the dispatch of tugs with pending jobs to meet Moran and customer requirements while confirming that crew regulatory work hour limitations are maintained.
    • ·        Review vessel traffic for status accuracy and potential problems and report same.
    • ·        Confer with customers and/or agents, docking pilots, and appropriate crew and shoreside personnel in order to address questions, problems and requests for service or equipment.
    • ·        Service customers using available outside resources when required, including hiring outside contractors to meet customer needs when internal personnel are unavailable.
    • ·        Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
    • ·        Maintain a “safety first” posture at all times and promote safety compliance through example. 
    • ·        Promptly report any incidents as per OPPM and all accidents or emergencies to applicable emergency response personnel and to relevant management. 
    • ·        Use knowledge of tug capabilities and port/berth characteristics to develop and execute solid plans based on the daily needs of the port.
    • ·        Monitor the day’s activities and make management aware of deviations from daily plan and of business opportunities.
    • ·        May review invoices and/or re-bills and be responsible for inputting into Klein and COR360.
    • ·        May prepare daily work sheet for scheduled vessel movements; document schedule changes as they occur.
    • ·        May coordinate fuel/lube purchases for tugs.
    • ·        Perform other responsibilities as assigned.

    Required Qualifications

    • ·        Minimum 2-year college degree.      
    • ·        Demonstrated good computer proficiency in keyboarding and with Microsoft Office programs, especially Outlook, Word, and Excel.
    • ·        Excellent customer service skills and a courteous demeanor.
    • ·        Excellent written and verbal communication skills.
    • ·        Demonstrated ability to:
    • o    Be self-motivated and a self-starter
    • o    Plan and organize work and manage multiple priorities
    • o    Work accurately and efficiently with an eye to detail
    • o    Evaluate information and make sound decisions
    • o    Use good judgment about when to handle an issue independently vs. when to ask for help
    • o    Work well independently and as a team player
    • ·        Must be able to pass a government background check to work on the Federal Law Enforcement Training Center (FLETC).
    • ·        Physical demands of this position require the ability to:  Sit or stand for prolonged periods of time; frequently walk; frequently reach with hands and arms; possess finger dexterity for handling paper and typing; occasionally crouch and stoop; occasionally lift and/or carry up to 10 pounds; speak clearly, hear and see accurately (close vision and color vision).

    Preferred Qualifications

    ·        Prior marine and/or dispatch experience.

    ·        Bachelor of Arts or Bachelor of Science degree.

    ·        Valid TWIC and USCG MMC.

    This job description does not cover or contain a complete list of responsibilities or activities.  Responsibilities and activities may change, or other responsibilities and activities may be assigned, at any time with or without notice.

    Contact: Jonathan Archer- Jona@morantug,com

Powered by Wild Apricot Membership Software